ITIL Foundation Exam Page 6(Dumps)

Question No:-51

Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

  1. 1 and 2 only
  2. 1 and 3 only
  3. 2 and 3 only
  4. All of the above

Question No:-52

Service transition contains detailed descriptions of which processes?

  1. Change management, service asset and configuration management, release and deployment management
  2. Change management, capacity management event management, service request management
  3. Service level management, service portfolio management, service asset and configuration management
  4. Service asset and configuration management, release and deployment management, request fulfillment

Question No:-53

Which statement should NOT be part of the value proposition for Service Design?

  1. Reduced total cost of ownership
  2. Improved quality of service
  3. Improved Service alignment with business goals
  4. Better balance of technical skills to support live services

Question No:-54

What should a release policy include?

  1. The process owner and process manager for each type of release
  2. The roles and responsibilities for incident and problem resolution
  3. The naming convention and expected frequency of each type of release
  4. The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)

Question No:-55

Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

  1. Job descriptions
  2. Functions
  3. Teams
  4. Roles, people or groups

Question No:-56

Hierarchic escalation is BEST described as?

  1. Notifying more senior levels of management about an incident
  2. Passing an incident to people with a greater level of technical skill
  3. Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
  4. Failing to meet the incident resolution times specified in a service level agreement

Question No:-57

Which one of the following functions would be responsible for the management of a data centre?

  1. Technical management
  2. Service desk
  3. Application management
  4. Facilities management

Question No:-58

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

  1. RACI model
  2. Incident model
  3. Continual service improvement (CSI) approach
  4. The Deming Cycle

Question No:-59

Which process will regularly anal0yse incident data to identify discernible trends?

  1. Service level management
  2. Problem management
  3. Change management
  4. Event management

Question No:-60

Which is the correct definition of a customer facing service?

  1. One which directly supports the business processes of customers
  2. A service that cannot be allowed to fail
  3. One which is not covered by a service level agreement
  4. A service not directly used by the business