ITIL Foundation Exam Page 5(Dumps)

Question No:-41

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  1. Configuration baseline
  2. Project baseline
  3. Change baseline
  4. Asset baseline

Question No:-42

Which of the following BEST describes the purpose of access management?

  1. To provide a channel for users to request and receive standard services
  2. Provides the rights for users to be able to use a service or group of services
  3. To prevent problems and resulting Incidents from happening
  4. To detect security events and make sense of them

Question No:-43

Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only

Question No:-44

Which one of the following includes four stages called Plan, Do, Check and Act?

  1. The Deming Cycle
  2. The continual service improvement approach
  3. The seven-step improvement process
  4. The service lifecycle

Question No:-45

The consideration of value creation is a principle of which stage of the service lifecycle?

  1. Continual service improvement
  2. Service strategy
  3. Service design
  4. Service transition

Question No:-46

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

  1. Service level management
  2. Service portfolio management
  3. Request fulfilment
  4. Demand management

Question No:-47

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

  1. Suppliers, manufacturers and vendors
  2. Customers
  3. Internal departments
  4. The facilities management function

Question No:-48

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

  1. The service level management
  2. The IT service continuity management
  3. The service catalogue management
  4. The supplier management

Question No:-49

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

  1. Data
  2. Information
  3. Knowledge
  4. Governance

Question No:-50

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

  1. A service option
  2. A service transition package (STP)
  3. A service design package (SDP)
  4. A service charter